At LogicLadder, we are committed to delivering exceptional service and solutions that empower businesses to achieve their sustainability goals seamlessly. We strive to ensure that our platform meets the highest standards of quality, reliability, and user satisfaction. However, if we fall short of meeting your expectations, we have a clear and transparent refund policy in place to address your concerns and ensure fairness.

This Refund Policy is an integral part of LogicLadder’s Terms of Service and Privacy Policy. By requesting a refund or any other service governed by this policy, you agree to comply with the Terms of Service and Privacy Policy. In case of any inconsistency, the provisions of the Terms of Service shall prevail.

Software Subscriptions

If you are dissatisfied at any point during your first month using our service, please contact us by either connecting with your customer success representative or by raising a ticket on https://support.logicladder.com/. We will do our best to address your issue, provide an active solution, or give a timeline for a solution that will meet your needs. If you are not satisfied with the above solutions, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to the free plan for that service.

Please note that refund requests may be denied in certain circumstances, such as if service usage exceeds limits considered reasonable for trial or introductory use, or if there is evidence of fraudulent activity, breach of our Terms of Service, or if the refund request is made after the 30-day period.

In exceptional cases where the service cannot meet its promised functionality or commitments despite reasonable use, we may still consider refund requests at our discretion. For such cases, we encourage you to contact us at support@logicladder.com with detailed information about your concerns.

Partial Downgrade of Annual Subscription

There may be situations where you wish to partially downgrade your annual subscription. A partial downgrade occurs if you reduce the number of applications during your annual subscription period or remove an add-on that you had previously purchased. In case of a partial downgrade of the annual subscription, you will be provided credits in the form of extension of subscription for the active licenses. These credits will be applied in the form of an extension of your subscription for the remaining active licenses. For the purpose of calculating credits, the “monthly list price” refers to the standard, non-discounted monthly rate for each application or service at the time of purchase. Please note that any discounts applied to the original subscription will not be considered when determining the value of the unused portion. The discounts that were applied will be excluded for calculating the quantum of credits, i.e., the value for the unused license = total amount paid – (monthly list price x number of months used).

Termination of Services or Features

If, at any time during your contract, we remove, break, or discontinue a specific functionality that was available when you signed up, please notify us immediately. If we fail to address the issue in a timely manner to your satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract. The pro-rated refund will be calculated based on the time remaining in your subscription period, excluding any taxes, transaction fees, or other non-refundable charges that were included in your initial payment.

This policy does not apply if the functionality removal or alteration is due to factors beyond our control, such as changes in third-party integrations, or if the issue arises from a breach of our Terms of Service. 

Auto-renewal

For your convenience, your subscriptions will auto-renew until you cancel the service. Before every renewal, we will send a mail specifying the amount charged to your credit card. Similarly, post each renewal, we will send you a receipt via e-mail specifying the amount that has been deducted, along with the next renewal date and the subsequent renewal amount. You can opt in to receive these reminders via your account settings or by contacting our support team at support@logicladder.com. It is your responsibility to ensure that your contact information is up to date to receive these notifications.

If you forget to cancel a subscription you no longer want until it has already been charged, you can cancel your subscription within five business days after your renewal date, and we will process your cancellation and give you a FULL REFUND.

Chargebacks

When you request a chargeback, the bank that issues your credit card reverses a payment you made to LogicLadder, and your account is disabled. To resolve the chargeback and re-enable your account, navigate to the subscription page and re-purchase your order.

Hardware & App Aales

All hardware items and apps purchased from our store are non-refundable. Hardware are provided with warranty as per the Warranty Terms. Please check the Warranty Terms for respective hardware in the store section. Warranty coverage does not extend to damages caused by misuse, unauthorized modifications, or accidental damage.

We strongly encourage all customers to review the specific Warranty Terms for the hardware they intend to purchase, available in the store section of our website. By proceeding with your purchase, you agree to the terms outlined in the applicable warranty.

For warranty claims or further inquiries, please contact our support team at support@logicladder.com with details of the issue and proof of purchase. This ensures you receive appropriate guidance on the next steps for repair or replacement under the warranty.

Compliance with Laws

LogicLadder is committed to complying with all applicable laws and regulations in the regions where we operate. If local laws mandate a refund policy that provides additional protections, we will honor those requirements. 

Depending on where you are located, you may have additional rights under applicable laws. This Refund Policy does not limit or override those rights but is intended to supplement them in accordance with applicable law.

Limitations of Liability

LogicLadder shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to the use of our services, even if advised of the possibility of such damages. Refunds provided under this policy are the sole and exclusive remedy for any claims arising from dissatisfaction with our services. This limitation applies to the fullest extent permitted by applicable law.

Refunds (if applicable)

LogicLadder is committed to ensuring a prompt and transparent refund process. Upon receiving your refund request and all required supporting information, we will evaluate and respond within five business days. Our response will indicate whether your request has been approved, denied, or requires additional information for further review.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. The refund will be initiated within three working days of approval. An e-mail confirmation of the refund amount will be sent to the email address on our records. Please note that it may take 3-15 days for the money to reflect in your account, depending on your bank. If your refund request is denied, we will provide a clear explanation of the reasons for the denial.

Late or missing refunds – If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing delay time before a refund is posted. If you’ve done all of the above, and you still have not received your refund yet, please contact us at billing@logicladder.com. If the issue remains unresolved, you may opt for alternative dispute resolution through a mutually agreed-upon mediation service before pursuing any legal remedies.

Tax and Currency Variations

Refunds are processed in the currency of the original transaction and exclude any taxes, duties, or currency conversion fees paid at the time of purchase. LogicLadder is not responsible for variations in refund amounts due to changes in currency exchange rates or additional charges imposed by financial institutions.

Exception to our refund policy

Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to LogicLadder Services due to a compliance issue or a violation of our Terms of Service. 

Exception to our refund policy

Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to LogicLadder Services due to a compliance issue or a violation of our Terms of Service. 

Such violations may include, but are not limited to:

If you believe that your suspension or termination was based on an error or misunderstanding, you may initiate a dispute resolution process by contacting our team at support@logicladder.com  We will review your case and provide a decision within 15 business days. If you remain dissatisfied with the outcome, you may seek mediation through a mutually agreed-upon third-party mediator as an alternative to legal action.

Customer Communication

LogicLadder values your privacy and is committed to protecting your personal data during all communications. When you interact with us via email, phone, or online forms, we may collect information such as your name, contact details, and organization details to respond effectively to your inquiries. All communications will be handled in accordance with our Privacy Policy. Please note that while we take reasonable measures to secure communications, we cannot guarantee protection from unauthorized access. For more information about how we handle your data, read our Cookie policy.

Jurisdiction and Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Gurugram, Haryana.

Changes to Policy

LogicLadder reserves the right to amend or update this Refund Policy at its sole discretion. Any changes will take effect immediately upon being posted on our website. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after such updates constitutes your acceptance of the revised policy. For questions or concerns regarding policy updates, please contact us at support@logicladder.com.

Third-Party Platforms 

If your subscription, payment, or purchase is facilitated through a third-party platform (e.g., app stores or payment processors), the refund process may be subject to the policies of the respective platform. LogicLadder is not responsible for delays or limitations imposed by these third parties. For refunds or issues related to such purchases, please refer to the platform’s terms and policies or contact their customer support directly. 

Force Majeure

LogicLadder shall not be responsible for any delay or failure to perform its obligations under this Refund Policy due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, or disruptions in telecommunication networks.

Non-Transferability of Refunds

Refunds issued under this policy are non-transferable and may only be applied to the original payment method or account holder. Refund requests submitted by unauthorized third parties will not be entertained. Q. Does LogicLadder ever communicate directly with visitors to this website?

A. We may contact you periodically by e-mail, mail or telephone if you agree to that mode of contact so that we can provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including information about your organization, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception. 

For more queries, please e-mail support@logicladder.com.